PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how ECO PEAK TECHNOLOGY PRIVATE LIMITED and its affiliates (collectively “ECO PEAK TECHNOLOGY PRIVATE LIMITED”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://ecshop.in/ (hereinafter referred to as “Platform”).

Please note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You further agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes related information provided from time to time.

Some of the information that we may collect includes, but is not limited to:

  • Personal data/information provided during sign-up, registration, or while using our Platform (name, date of birth, address, telephone/mobile number, email ID, proof of identity or address, etc.)

  • Sensitive personal data (with your consent), such as bank account details, credit/debit card details, payment instrument information, or biometric data (facial features or physiological information) when using certain features on the Platform

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.

We will also collect information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

⚠ Important: If you receive an email or call from a person/association claiming to be ECO PEAK TECHNOLOGY PRIVATE LIMITED seeking personal data such as debit/credit card PIN, net-banking password, or mobile banking password, do not provide such information. If you have already shared such information, report it immediately to an appropriate law enforcement agency.

USAGE OF INFORMATION

We use personal data to:

  • Provide the services you request

  • Assist sellers and business partners in handling and fulfilling orders

  • Enhance customer experience

  • Resolve disputes and troubleshoot problems

  • Inform you about online and offline offers, products, services, and updates

  • Customize your experience

  • Detect and protect against error, fraud, and other criminal activity

  • Enforce our Terms and Conditions

  • Conduct marketing research, analysis, and surveys

  • As otherwise described to you at the time of collection of information

You understand that your access to certain products/services may be affected if permission is not provided to us.

SHARING OF INFORMATION

We may share your personal data:

  • Internally: Within our group entities, corporate entities, and affiliates to provide you access to their services and products (they may market to you unless you opt-out).

  • With Third Parties: Sellers, business partners, service providers (logistics partners, payment processors, reward program providers, etc.) as required to provide services, comply with legal obligations, enforce agreements, or prevent fraud/illegal activities.

  • With Government/Authorities: Law enforcement agencies, courts, or other authorized bodies if required by law or in good faith belief that such disclosure is necessary to:

    • Respond to subpoenas, court orders, or legal processes

    • Enforce our Terms of Use or Privacy Policy

    • Respond to claims of rights violations

    • Protect the rights, property, or personal safety of users or the public

SECURITY PRECAUTIONS

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

Whenever you access your account information, we adhere to our security guidelines and offer the use of a secure server.

However, transmission of information over the internet is not completely secure and beyond our control. By using the Platform, you accept the security risks associated with data transmission over the internet.

Users are responsible for protecting their login credentials and password records.

DATA DELETION AND RETENTION

  • You have the option to delete your account by visiting your profile and settings on our Platform. This action will result in the loss of all information related to your account.

  • You may also write to us using the contact information provided below to assist with account deletion requests.

  • We may refuse or delay account deletion if there are pending grievances, claims, shipments, or services.

  • Once deleted, you will lose access to your account.

  • We retain your personal data for no longer than necessary for the purposes it was collected or as required by law.

  • Data may be retained in anonymized form for analytics, fraud prevention, and research purposes.

YOUR RIGHTS

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

CONSENT

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

If you disclose personal data about others, you confirm that you have the authority to do so and permit us to use it in accordance with this Privacy Policy.

You can withdraw your consent by writing to the Grievance Officer at the contact details below. Please mention “Withdrawal of consent for processing personal data” in the subject line.

Withdrawal of consent will not be retrospective and may restrict your ability to use our services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices. Please check periodically for updates. Significant changes may be notified to you as required under applicable laws.

GRIEVANCE OFFICER

Name of the Office: ECO PEAK TECHNOLOGY PRIVATE LIMITED
Designation: Siva Kumar Subramaniyan (DIN)

Company Address:
D.No. 10-9, North Carst, Navalakkampatti Road,
Ettaiyapuram, Tuticorin,
Tamil Nadu, India – 628902

Contact Details:
📞 +91 8220877318
📧 ecopeakmarketting0718@gmail.com
🕒 Monday – Friday (9:00 AM – 6:00 PM)