Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel an order or seek a refund for a product/service purchased through our Platform https://ecshop.in/ (“Platform”).

1. Order Cancellation

• Cancellations will only be considered if the request is made within 10 days of placing the order.

• Cancellation requests may not be entertained if:

  • The order has already been communicated to the seller/merchant listed on the Platform

  • The seller has initiated the process of shipping the order

  • The product is already out for delivery

In such cases, you may choose to reject the product at the doorstep.

2. Returns, Refunds, and Exchanges

• We offer Return, Refund, or Exchange for eligible products.

• Return Period: Returns are accepted within 10 days from the date of delivery.

• Refunds:

  • Once the return is accepted and approved, the refund will be processed and credited within 5-7 working days to the original payment method.

• Exchanges:

  • Once approved, the exchanged product will be redelivered within 5-7 working days.

3. Damaged or Defective Products

• For products that are damaged or defective, we provide a full refund or replacement.

• The issue must be reported within 48 hours of delivery to initiate the process.

4. Important Notes

• Returned products must be unused, undamaged, and in their original packaging with all tags and labels intact.

• Refund timelines may vary slightly depending on your bank/payment provider.